SHIPPING POLICY

• Currently, we are only shipping samples internationally. Please DO NOT order any full bottles as we are unable to ship full bottles at this stage.

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• The costs of taxes or duties are excluded from the cost of shipping.

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• Customers will be responsible for customs fees and taxes. For further information, please contact your local customs office to obtain details of shipping charges. In cases of opulenz.com.au shipment refusals, the customer will be held accountable for original shipping costs, any duties, taxes, customs charges, and shipment fees for any returning packages back to opulenz.com.au. In such a case, any of the qualifying fees will be deducted from the refund amount.

 

• Opulenz.com.au does not profit from the assigned shipping charges and has made every attempt to reduce the costs of shipping charges for its customers. The law demands us to reveal the details of the package in value and content, and prohibits us from an alteration of such information. Additional international shipping charges may apply, such as surcharges, and shipment cost for each additional item chosen. In rare cases of surcharges or delays in the order, the customer will be informed via e-mail of all additional costs.

 

• Insurance is only available up to AU$100 and we will cover you up to that value in case of lost items or damage.

 

• If insurance is paid for and you received a damaged/broken product, we must receive evidence (pictures and/or videos) in order to proceed accordingly. Failure to provide such evidence will result in an automatic rejection of your claim.

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• If the customer opts out of signature and insurance, the customer takes full responsibility for the risk of loss or damage if the package is shown as delivered.